Ford Cove Harbour Authority

A. PURPOSE

The purpose of this directive is to promote the safe and efficient operation of the harbour for all harbour users.

B. APPLICATION

This directive applies to all harbour personnel and all users of the harbour.

 DEFININTIONS (to be used throughout)

 

1. HARBOUR: all water, land and buildings within the boundaries of the harbour as per the HA’s head lease.

1. MANAGER: the Manager of the Harbour or any person to whom the Manager may delegate his or her authority.

1. OWNER: any person, firm, partnership, corporation, association or organization or agent thereof with actual or apparent authority who expressly or implicitly contracts for use of a harbour facility.

1. HARBOUR USER: any person including vessel owners / operators, tenants and general public entering the harbour.

1. ASSIGNMENT: any rental, sub-rental, lease, sub-lease or assignment, whichever is applicable.

1. VESSEL: every variety of watercraft or other artificial contrivance capable of being used as a means of transportation on the water.

1. MOORAGE FACILITY: any properties or facilities owned or operated by the Harbour Authority.

1. CHARGES: charges for moorage and storage and all other charges owing or to become owing under a contract between a harbour user and the Harbour Authority.

1. LIVABOARD: Harbour user who uses his vessel as a primary place of residence. Off island Harbour user without a valid permanent local address who uses his vessel as a place of residence while moored at the Harbour

10. STAY ON BOARD: Local Harbour user with a valid local permanent address, who qualifies for reduced long term moorage rates and that is not using his vessel as a primary place of residence.

II. POLICY APPLICABLE STATUES

1. Fishing and Recreational Harbours Act and Regulations.

2. Government Property Traffic Act.

3. Warehouse Liens Act.

NOTIFICATION

It is the responsibility of all harbour users to obtain harbour directives from the Harbour Authority office. The Harbour Authority does not accept responsibility for mailing or delivery of harbour directives, nor for ensuring that harbour users have familiarized themselves with said directives.

C. ENFORCEMENT

1. Harbour personnel or the Manager may enforce all HA directives by written or verbal instruction. Any person or persons who violate any HA directive and / or refuse to follow instructions given by HA personnel may be instructed to leave the harbour.

1. Harbour users who violate HA directives or accrue an unreasonable amount of debt to the HA may be subject to cancellation of moorage and privileges and / or the detention or removal of their vessel(s) or gear. Any charges associated with detention or removal of gear will be levied against the owner of the vessel(s) / gear.

D. LIABILITY

Anyone visiting or using the harbour or its facilities does so at his / her own risk. The Harbour Authority does not assume any responsibility for loss or damage to property or persons within the harbour.

Harbour Authority personnel reserve the right to board any vessel if required during the course of their duties. The Harbour Authority assumes no responsibility whatsoever for any incidental damage done to any vessel by any of its personnel during the course of said duties.

1. VEHICLE TRAFFIC

1. The Manager may establish traffic and parking regulations including the posting of signs as required for safety and efficient utilization of harbour premises.

1. Any vehicle parked in violation of HA signs or regulations may be towed at the owner’s expense.

1. GARBAGE / ENVIRONMENTAL WASTE

1. All garbage / recycling waste is to be disposed of in the appropriate waste containers provided.

1. Negligent deposition of garbage, oil, fuel or any other substance detrimental to the marine environment in the harbour’s uplands or water lots is strictly prohibited. Any person(s) caught polluting the marine environment may be prosecuted.

1. Deposition of household and construction refuse in harbour waste containers is prohibited.

1. CONDUCT

1. Any person whose conduct is threatening or physically or verbally abusive toward any Harbour Authority personnel may be charged accordingly, and / or be ordered to vacate the harbour.

1. Any behavior that unreasonably disturbs or creates a nuisance for other harbour users is prohibited.

1. Drinking of alcoholic beverages is prohibited unless on licensed premises or on private vessels. Use of illegal drugs is prohibited anywhere on harbour premises.

1. CHILDREN

The Harbour Authority strongly recommends that children be accompanied by an adult at all times while on harbour property.

1. PETS

Pet owners are responsible for cleaning up animal waste

1. RECREATIONAL ACTIVITIES

1. Swimming, water skiing, scuba diving and operating any personal watercraft (i.e.sea-doos, etc.) are all prohibited within Harbour limits.

1. Overnight camping on harbour property is prohibited.

III. MOORAGE CONDITIONS

1. VESSEL REGISTRATION

1. All vessels entering the harbour are required to register at the HA office upon of their arrival. Long term Harbour users must sign a HA Moorage Agreement or be refused services.

1. Any vessel owner that does not report in within 24 hours of his / her arrival may have their vessel detained by the HA until such time as the HA discovers the owner’s identity and / or any debt associated with the vessel is paid in full.

1. Requirement for Proof of Vessel Insurance

This directive applies to all Ford Cove Harbour Authority (“FCHA”) staff members and all harbour users.

1. All owners or masters of vessels mooring at the FCHA to are required to sign a standard FCHA moorage agreement.

1. The FCHA moorage agreement requires vessels to carry Vessel Insurance, and to produce proof of valid Vessel Insurance within 2 days of demand.

1. Vessels can be required to leave the Ford Cove Harbour for failing to produce proof of valid Vessel Insurance.

1. The moorage agreement allows the FCHA to choose not to enforce the requirement to provide proof of valid Vessel Insurance without waiving any right, at any future time, to require production of proof of valid Vessel Insurance from the same vessel.

1. The FCHA may demand from a vessel owner or master proof of valid Vessel Insurance on a case by case, vessel by vessel basis, based on the FCHA’s assessment of the risk posed by a particular vessel or its crew, with regard to factors including, but not limited to:

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   1. the apparent age and general condition of the vessel;

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   1. the activities carried on by the vessel and/or its crew;

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   1. the frequency and quality of supervision of the vessel by the owner, master or crew;

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   1. the responsiveness of the owner or master of the vessel to communications from the FCHA regarding the care, condition, control, and compliance of the Vessel with the other terms of the moorage agreement; and

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   1. such other indications of risk to the safe operation of the Ford Cove Harbour, the environment, and to other harbour users and their property, as the General Manager shall determine from time to time.

1. The assessment of risk posed by a vessel (including its owner, master, crews and their activities) will be on an as needed basis, and based on the observations and reports of the FCHA staff, and approved by the General Manager.

1. The assessment of risk shall not at any time involve or be influenced by discriminatory factors under the BC Human Rights Code or the Canada Human Rights Act.

FCHA Moorage Agreement

1. Parties to Moorage agreement: the Licensee warrants they are authorized to sign this agreement on behalf of the owner (together the Licensee and the owner are hereafter referred to as the “Licensee”) and are party to this Agreement with the Ford Cove Harbour Authority (the “Authority”)

2.Payment of Fees: the Licensee agrees to pay the total of the monthly or quarterly rate moorage rate and elect hydro fee above, plus applicable GST, in advance each month/quarter. The Licensees acknowledges having been advised by the Harbour Authority what the rates are, and agrees the rates may change reasonably from time to time and those new rates are binding on the License. Any late payment due under this agreement will attract interest rates at 1% per month (12% per year), calculated daily.

3. Non-transferable License to Moor: in exchange for prepayment of the above Fees and taxes the Authority grants, solely to the Licensee, on a month to month basis, the non-assignable permission to moor the Vessel as directed on property controlled by the Authority and subject to the terms and conditions of this Agreement.

4. Termination: the Authority may terminate this Agreement: (a) immediately for non-compliance with any terms of this Agreement or the Authority’s rues or policies and procedures, (b) on 7 days notice when in the sole discretion of the Authority the Vessel’s moorage is contrary to the best interests of other Licensees or the Authority, or otherwise (c) on 30 days written notice.

5. Maintenance of Vessels and Premises: the Licensee agrees to maintain the Vessel in seaworthy condition, and at the Authority’s request, provide a current marine survey confirming its seaworthiness. The Licensee shall ensure that it and its invitees do not damage any Authority property and at all times keep Authority premises neat and orderly according to the direction of the Authority and maintain all dangerous substances in a manner as the Authority may direct.

6. Moving Vessels: the Licensee agrees that the Vessel must at all times be able to move under its own power, and that the Authority may reposition the Vessel on Authority property at any time and the Licensee shall assist in doing so.

7. Insurance: the Licensee agrees to keep the Vessel insured( with liability, wreck removal and sudden and accidental pollution coverage) at all times it is on the Authority property and to provide to the Authority, within 2 days of demand, proof of such insurance.

8. Commercial Vessel Rates: the Licensee agrees to provide to the Authority, within 2 days of demand, proof satisfactory to the Authority of the Vessel’s status as a commercial Vessel

9. Identification of Vessel and contact information of Licensee: the Licensee shall ensure the Vessel remains at all times clearly marked with the Vessel’s name, license/registration number and its emergency contact number. The Licensee agrees, in the event their contact information above changes, to advise the Authority, in writing, of their new contact information, failing which the Authority may rely on the contact information provided above for any notice to be provided to the Licensee.

10. Services to Vessel: the Authority reserves the right to disconnect or refuse water or electrical services to the Vessel at any time without notice. The Authority does not represent or warrant the continuity, quality, or compatibility of water or electrical services for the Vessel or its users and the Licensee hereby waives any past, present or future claim related to the provision of those services.

11. Compliance with Laws, Rules or Policies and Procedures: the Licensee agrees to comply, and ensure the compliance of any invitees of the Licensee, with all provincial and federal laws, and any rules or policies and procedures of the Authority set by the Authority from time to time and which may be attached as schedule to this Agreement or are otherwise posted on the Authority’s premises. The Licensee agrees “moor”/”moorage” in this agreement has the same meaning as “berthage” in the Fishing and Recreational Harbours Act and Regulations and the Federal Courts Act.

12.Breach of this Agreement: should the Licensee breach any terms of this agreement or the Authority’s rules or policies and procedures, the Licensees agrees the Authority shall have the following remedies to exercise at its sole discretion, which shall survive the termination of this Agreement:

a) to demand the Licensee immediately remove the Vessel from Authority property, and in the event the Licensee does not do so the Authority may, but is under no obligation to, move the Vessel to allocation of the Authority’s choosing. The Licensee hereby: (i) agrees any cost associated with the moving or storage of the Vessel will form part of the Authority’s lien under s.12(b)-(c) below; (ii) waives any past or present claim against the Authority for damages arising from the Authority’s movement or storage of the Vessel, even in the case of the Authority’s negligence; and (iii) agrees to hold the Authority harmless from any claims by third p[arties arising from the Authority’s movement and storage of the Vessel;

b) to sell the Vessel and its contents as a Warehouser pursuant to the B.C. Warehouse Lien Act, though hereby agreeing that the Authority is not at any time a Bailee of the Vessel and has no duty to protect the Vessel from harm;

c) to seize and sell the Vessel as a Garage Keeper pursuant to s.2-3 of the B.C. Repairers Lien Act (“RLA”) to the extent such remedy does not conflict with priorities under maritime law. The Licensee further agrees that by the Licensee removing the Vessel from Authority property with amounts owing under this Agreement the Authority is not voluntarily surrendering the Vessel for the purpose of the RLA or maritime law, and the Authority may reseize the Vessel and sell it to satisfy its unpaid account and expenses (including legal expenses) without registering a repairers lien; and

d) the Licensee agrees that any monies claimed by the Authority as owing under this Agreement, including legal expenses for enforcing this Agreement, are liquidated damages for the purpose of seizing and selling the Vessel or obtaining judgement against the Licensee and Vessel.

13. Waiver and Indemnity of Authority and Crown: the Licensee hereby agrees to waive and release the Authority and Her majesty the Queen in right of Canada (the “Crown”), their employees and agents, from any claim for loss, damage or expense, death or injury arising out of any acts or omissions (including negligence) of the Authority or the Crown in respect of this Agreement or the Licensee use of Authority property. The Licensee agrees to hold harmless the Authority and the Crown from any claims of third parties arising out of the Licensee’s use of Authority property.

14. Non-Waiver of Rights: by at any time choosing not to enforce a term of this agreement the Authority does not waive its right to, at any time thereafter, enforce the same clause of this agreement.

15. Severability and Venue: if any provision in this Agreement shall be found to be void, such determination shall not affect any other provision of this Agreement. The laws of British Columbia will govern this Agreement and its Courts will have exclusive jurisdiction over any matter arising out of or in connection with the subject matter of this Agreement.

16. Entire Agreement: this Agreement, including its Schedules and the rules or policies and procedures of the Authority, constitute the entire Agreement between the parties. No modifications/amendments shall be valid unless in writing and signed by both parties.

17. Acknowledgment of Rules or Policies and Procedures: the Licensee acknowledges having been provided the opportunity to read, or has read, any rules or policies and procedures, and any posted rates of the Authority, and acknowledges that those rules or policies and procedures and posted rates can be reviewed at the office of the Authority during business hours, and that the Licensee has a duty to themselves and the Authority to keep themselves informed of those rules or policies and procedures, and any posted rates.

C. VESSEL IDENTIFICATION

Vessels in the harbour must have the following valid identification permanently and clearly displayed on the exterior of the vessel:

1. Vessel name.

1. Vessel registration number (when applicable).

1. CFV number and species tab (for active commercial fishing vessels).

D. SEAWORTHINESS

1. All vessels berthed in the harbour must be completely seaworthy as determined by the HA. All vessels must also have working engines and be capable of moving under their own power at all times (unless in the midst of active engine repairs).

1. Vessels that the Harbour Authority deem unseaworthy or hazardous to harbour property or other vessels will not be granted moorage.

E. MOORAGE

1. Assignment of Moorage

• All vessel owners must sign a Harbour Authority “Moorage Agreement” (see appendix A) as a condition of occupancy. All vessel owners are bound to the terms and conditions of the HA Moorage Agreement upon use of HA facilities, regardless of whether this agreement has been signed.

• “Length” refers to overall length of the vessel

• No refund will be issued if the vessel is absent from its berth for any length of time.

1. Vessel owners and operators are responsible for ensuring their vessel(s) have adequate fenders to protect adjacent vessels.

1. Vessel owners and operators are responsible for securing their vessel(s) with adequate berthing lines. All vessels must be secured with a minimum of a bow, spring and stern line or more if required due to vessel size. In the spirit of safety for all Harbour users and staff, berthing lines must not cross any floats, piers or walkways.
2. The Harbour Authority reserves the right to relocate any vessel without notice if necessary to ensure the efficient operation of the harbour and to make best use of available Moorage space.

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1. The HA reserves the right to allocate the use of any Moorage space as it deems necessary.

1. The Licensee may not shift or move any vessel other than its own without express permission from that vessel owner or the Harbour

1. All owners / operators of vessels in the harbour must comply with all harbour regulations, rules, and directives as well as all Federal, Provincial and Municipal legislation.

1. LIVING ABOARD

• Livaboards are require to register and sign the livaboard application form.

• $400 Monthly livaboard fee, in addition to the regular Monthly/Quarterly moorage rates and regular Monthly Hydro rates

G. STORAGE ON PIERS OR FLOATS

1. Vessel owners and operators using the harbour are required to keep the piers or floats in the vicinity of their vessel clear at all times – storage of anything on piers or floats is prohibited.

1. Storage of any pollutants such as oily rags, open paints, gasoline or other flammable or explosive material is prohibited on the piers or floats. All such items will be immediately removed and / or disposed of at the owner’s expense.

H. DINGHIES

Dinghies and kayaks are not allowed on floats or piers. All dinghies must be stored in or on the owner’s vessel.

I. DELINQUENT MOORAGE COLLECTION

1. If any owner berthing a vessel at the moorage facility fails to pay charges owed for use of the facility, the Manager and harbour personnel are authorized to take reasonable measures, including the use of chains, ropes and locks, to secure vessels within the moorage facility so that the vessels are in the possession and control of the HA and cannot be removed from the facility until the outstanding charges have been paid in full. Notification of such action shall be sent by mail to the owner’s last known address. If no address was provided by the owner, or no update was given if the owner has moved, the HA need not give such notice.

J CRANE GUIDELINES

• Crane is locked and available by appointment only through Harbour manager or board member.
• Operator Certifies that the load does not exceed the safe working limit of the crane (1.5 Tons)
• Operator must ensure that adequate personnel is available – minimum two (2).
• Lifts are NOT to be conducted in high winds or heavy rain conditions. Crane operation is at the discretion of Harbour Manager’s discretion
• Operator is to control and be responsible for all persons within the work site at all times.
• After completion of lift, crane is to be secured and locked and turned off
• Operator assumes all risk associated with use of the crane
• Operator is aware of the Ford Cove Harbour Authority’s CRANE GUIDELINES
• Operator is familiar and competent with the care and use of the crane
• Operator will comply with Work Safe Bc requirements
• Operator must set up safety area and make sure that the intended path of the object that is being lifted is well identified (cones. Caution tape), clear and unobstructed.
• Crane waiver must be signed

K FUELLING PROCEDURES

I. PURPOSE

The purpose of this directive is to outline proper procedures for the fuelling of vessels at Ford Cove Harbour .

II. APPLICATION

This directive applies to all harbour users fuelling at the harbour.

III. PROCEDURES AND POLICY

Reference is made to the A Field Guide to Fuel Handling, Transportation & Storage, Ministry of Water, Land and Air Protection. This should be used as a reference guide for operations.

The harbor manager must be made aware of fueling occurring at the harbour.

SMALLCONTAINERS =230L– Canisters, Jerry cans

Containers for the transportation of fuel must meet the standards set out in the and be in good condition – not damaged, rusting or leaking.

All precautions must be made to prevent the release of any fuel in to the marine environment. Any spills must be reported to the appropriate authority and the harbor manager. Emergency Response Spills of TDG Class 3 – flammable liquids > 100L must be reported to the Provincial Emergency Program (PEP) telephone 1-800-663-3456.

Smoking is not permitted where dispensing is being carried out.

One 20-B:C rated fire extinguisher or two 10-B:C rated fire extinguishers are required where fueling operation occur.

Before using fuelling equipment inspect for proper operation and condition.

If any defects are found remove from service.

Sample Instructions for Handling Fuel

• oil and gasoline containers must not be left unattended at any time;
• a dry chemical extinguisher must be readily available when handling oil or gasoline containers;
• fuel handling practices must comply with applicable provincial regulations.

Before fueling:

• Stop all engines and auxiliaries.
• Shut off all electricity, open flames, and heat sources.
• Check the bilge water for fuel vapours.
• Extinguish all smoking material.
• Close access fittings and openings that could allow fuel vapours to enter the boat's enclosed spaces.
• Evacuate all personnel from the boat except the person handling the fuel line.

During fueling:

1. Maintain nozzle contact with fill pipe.
2. Attend to fuel filling nozzle at all times.
3. Wipe up spills immediately.
4. Avoid overspills.

After fueling and before starting engine:

1. Inspect the bilge water for leakage or fuel odors.
2. Ventilate until odors have completely dissipated.

Unattended oil and gasoline containers

Full or empty gasoline drums left unattended in the harbour pose hazards. Although storing such containers is the responsibility of the owner, the Harbour Authority may remove and properly store the containers until the owners are located. Near-empty drums and drums filled with gasoline vapour are highly explosive and should be handled with great care.

SMALL TDG TANKS : < 454L – Truck-Box Fuel Tanks

From: The Ministry of Water, Land and Air Protection

Bullets:

n Denotes statutory requirements of legal documents, such as the BC Fire Code and the Transportation of Dangerous Goods Regulations.

q Denotes recommended practices.

Statutory Requirements & Recommended Practices

q Use an electric fuel pump when dispensing from a drum. When an electric fuel pump is not available or not practical, use a manual pump. Always store and secure the fuel hose above the drum to prevent siphoning.

q Ensure that dispensing procedures are clearly outlined and posted where all operators can see them.

q Keep the drum upright; avoid dispensing from a horizontal drum.

n No person shall drive or operate a commercial vehicle on highway while the vehicle is carrying drums or barrels on end unless:

· where metal drums or barrels are stacked on end, or on other metal drums or barrels, the stacks are separated by dunnage; and,

· the vehicle has sides, sideboards or side stakes and the drums or barrels are blocked or tied down with hardware adequate to prevent the load from shifting on the vehicle. (MVA 35.08)

n Tie Downs must:

· have a safe working load of not more than the weight of the load secured by the tie downs

· be marked directly, or on a tag permanently attached, with:

(a) the safe working load as warranted by the manufacturer or by a registered professional engineer, or

(b) sufficient information so as to enable a peace officer to determine the manufacturer, grade and quality of

the tied down. (MVA 35.08)

· not to be used if worn:

(a) beyond a wear limitation specified by the manufacturer, or

(b) to the extent that they have become unsafe

· when in use be protected as necessary against abrasion

· when in use have any load binder handle that forms part of the tie down assembly locked in place and secured by rope, wire or chain or a locking mechanism that restricts any movement of the handle, and be designed, constructed and maintained so that the driver of a vehicle can tighten them, unless the tied down consists of steel, fibre or synthetic strapping, if the strapping is taut when in use.

q Ensure all operators have been given some awareness training in fuel handling, storage and dispensing procedures

for small containers.

q Maintain containers in good condition – not damaged, rusting or leaking.

q Adequately seal containers with proper fitting lids, caps, bungs or valves to prevent spills and leaks.

n All fuel containers must be labelled in accordance with the Workplace Hazardous Materials Information System and according to the Fire Code.

n Spill control is required for small containers of flammable and combustible liquids that have the potential to spill.

n All fuel containers must be labelled in accordance with the Workplace Hazardous Materials Information System

(WHMIS), and according to the Fire Code. (FC 4.2.3.2.)

n Smoking is not permitted where dispensing is being carried out. (FC 4.1.5.4.)

n Maintenance and operating procedures shall be established to prevent spills. (FC 4.1.6.3.)

n Containers must not be filled beyond their safe filling level. (FC 4.5.2.7.)

Containers for the transportation of fuel must meet the standards set out in the above and be in good condition – not damaged, rusting or leaking.

All precautions must be made to prevent the release of any fuel in to the marine environment. Any spills must be reported to the appropriate authority and the harbor manager. Emergency Response Spills of TDG Class 3 – flammable liquids > 100L must be reported to the Provincial Emergency Program (PEP) telephone 1-800-663-3456.

Before using fuelling equipment inspect for proper operation and condition.

If any defects are found, remove from service.

Smoking is not permitted where dispensing is being carried out.

One 20-B:C rated fire extinguisher or two 10-B:C rated fire extinguishers are required where fueling operation occur.

Dispensing

When dispensing flammable liquids, ensure that static electrical charges are controlled by establishing an electrical connection between the tank or container and truck box fill stem, or by providing other appropriate measures as applicable.

Hose nozzle valves must conform to CAN/ULC-S620-M, “Hose Nozzle Valves for Flammable and Combustible Liquids”

An automatic shut-off nozzle must be used when using an integral hold-open device.

When a hose nozzle valve with a hold-open device is used, a break-away coupling conforming to CAN/ULC-S644-M, “Emergency Break-away Fittings for Flammable and Combustible Liquids” shall be provided.

Do not use any object or device to maintain the flow of fuel that is not an integral part of the hose nozzle valve assembly. Use only manufacturer’s specified pressure relief security caps.

Use fuel dispensing pumps conforming to good engineering practice, and designed for flammable or combustible liquids. Hoses and nozzles used for dispensing fuel should be maintained in good repair.

If the tank valve and nozzle are not easily accessible to each other a second person should stand by at the tank valve, or a remote shutoff should be used.

Operations should occur when there is minimal users at the facility.

Spill Control & Secondary Containment

Note: Secondary containment is not required for truck-box fuel tanks where the tank is mounted or built as an integral part of the vehicle.

Secondary containment is required for any truck-box fuel tank that is > 230L and removed from the truck, trailer or mobile unit and operated in a fixed location for any length of time. The degree of spill control should be based on the level of risk.

Safety Awareness

A truck-box fuel tank must be labeled with a flammable/combustible sticker or placard so that it is visible from outside the truck.

Take appropriate measures against static charge build-up when transferring flammable liquids or combustible liquids in trucks with plastic box liners or rubber mats

IV. GENERAL

1. SIGNS

1. All harbour users must obey all signs posted by the harbour Authority.

1. Posting of signs on harbour property without prior approval from the HA is prohibited.

1. INSPECTION OF FACILITIES

The Harbour Authority reserves the right to inspect any of its rented or leased premises at any time. However, the Harbour Authority does not assume any responsibility or liability of any kind due to any failure to carry out inspections.

1. THEFT / DAMAGE / INJURY

1. The Harbour Authority shall not be held liable in any manner for the safekeeping or condition of the vessels or gear stored on its property. The Harbour Authority is not responsible or liable for any damages to or loss of vessels, their tackle, gear, equipment or property either upon said vessel or upon the premises adjacent thereto.

2. Should damage and / or personal injury result from violation of these regulations, the person in violation shall be held liable. Should any damage other than normal wear and tear be done to any HA float or structure for any reason, the person that caused the damage shall be held liable.

1. OTHER SERVICES

1. Electrical Power

1. All electrical cords must meet posted Federal Electrical Regulations. No accessories, utilities or other attachments shall be affixed to harbour structures without the approval of the HA.
2. Shore power cords must be secured so they will not hang into the water or constitute a hazard to pedestrian traffic on floats.

1. Minimum 12 gauge electrical cord is required for 20A outlets, 10 gauge for 30A outlets.

1. The use of power outlets may be withheld from vessel owners with delinquent accounts.

1. Notwithstanding emergency situations, harbour users are not permitted to disconnect power cords from other vessels.

1. COLLECTION AND USE OF PERSONAL INFORMATION

1. Personal information from customers should be collected only for the purpose of processing and administering the services provided by the Harbour Authority.

1. Personal information from employees should be collected only to administer their employment and benefits if applicable.

1. DISCLOSURE OF PERSONAL INFORMATION

1. Personal information should not be disclosed for purposes other than those for which it was collected unless is required by law, and

1. Any disclosure of personal information requires the approval of

1. the Manager.

1. UNAUTHORIZED DISCLOSE OR MISUSE OF INFORMATION

Any staff member disclosing confidential information, without prior approval as outlined in section B-2 of this directive, will be subject to disciplinary actions.

1. CUSTOMER SUGGESTIONS AND GRIEVANCES

The Harbour Authority is sensitive to the concerns of its users and is obligated to take reasonable action regarding valid suggestions and complaints. Harbour users should submit any suggestions or complaints in writing to the Harbour Manager or to the Ford Cove Harbour Authority Board of Directors.